Delivery Terms

For logistical reasons, some items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and prompt delivery, please double-check and provide your correct shipping address at checkout.

Please note that we are not responsible for lost packages due to an incomplete or incorrect address provided by the customer. It is important that you verify your shipping details to avoid delivery issues. At checkout, you have the option to choose your preferred shipping method, including a free option, which means the product will be shipped from a supplier outside the country.

Our standard processing time for orders is 2–5 business days after placement. After the processing time, the estimated delivery time is 5–9 business days. These are approximate delivery times, and we do not guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you via a shipping confirmation email. If you have not received your tracking number within 5 business days, please contact us at info@ergodreams.se and include your order number.

We strive to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, strikes in air or ground transport, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.

Rest assured, we are dedicated to meeting or exceeding your delivery expectations. Our team will always do everything possible to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our delivery process, feel free to contact us at info@ergodreams.se.